Statement of Service
The Heber Springs Water and Wastewater Utility strives to provide the best possible service but does not guarantee uninterrupted water and/or sewer service. There may be service interruptions due to power outages, scheduled maintenance, breaks in mains, equipment failures, and other acts of nature beyond our control. It is not usually possible to provide prior notice of service interruptions. The Utility does pledge that, when service is interrupted, our crews will be out working to restore service to you, our valued customer, at any time day or night.
For updates on service interruptions:
Utility Property and Access
The Utility's meter box, meter, shut-off valve, and all piping inside the box are property of the Utility. Only Utility employees shall turn the service on and/or off using the Utility's shut off valve. A service charge of $15.00 during normal work hours and $50.00 after hours, is assessed for turning a service off and back on for repairs.
The meter box must remain accessible to the Utility's personnel for the purpose of monthly meter reading and necessary maintenance. Please do not plant flowers, shrubs, trees or do any other landscaping that would impede our access.
The Utility maintains 6 inch and larger gravity sewer lines from manhole to manhole and force main sewer mains 2" and larger. Any gravity sewer lines 4 inches and smaller are considered private service lines and are not maintained by the Utility.